Shopping FAQ
What forms of payment do you accept?
We accept Visa, Master Card, American Express and the Discover Card. Personal or business checks are accepted but will have to clear before items are shipped.
Will I get a receipt with my order?
Yes. You can print your order confirmation as your receipt. In addition, a packing slip will be included with your order.
Will my credit card be charged immediately?
Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card information.
How will my order be delivered and when will I receive it?
All orders are shipped via one of the common parcel carriers such as UPS, DHL, FedEx, or USPS. If you elect standard delivery, your order will arrive in approximately 5-7 days. Express delivery options will be delivered quicker. If you need overnight delivery, please contact us by phone. All overnight orders must be placed by 1 p.m. Mountain Standard Time.
My order hasn’t arrived. How do I track it?
When your order is shipped, you’ll receive an e-mail with your tracking number. Visit the carrier’s website to find out where your package is and when it will be delivered. Please keep in mind that it may take 24 hours before tracking information appears on the carrier’s web site.
Can you ship to an international address?
At this time we are only shipping to United States destinations. We expect to begin shipping to select international destinations, including Canada and some European countries. Please sign up for our e-newletter on the front page of our web site to be notified of the latest PureEnergy news.
I didn’t receive an order number when ordering through the Web. What should I do?
Please call our Customer Support staff (Toll-free, 888-494-5324). We’ll track your order for you.
Can I remove items from my shopping cart or do I need to start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the shopping cart icon link at the top of the page. Check the boxes next to the items you wish to remove, and then click “remove checked item(s).” If you wish to clear the entire cart, click the “clear” button.
How do I change or cancel an order?
If you would like to change or cancel your order please call our Customer Support staff (Toll-free 888-494-5324). We will do everything that we can to accommodate your requests.
Can you store my personal information so I don’t have to reenter my information when placing another order?
Yes, register online and we can store your billing and shipping information on our secure server which saves you time during checkout. To get started, click “Login” at the top of the Shopping Basket page, sign in when prompted to do so, and access your contact, billing and shipping information.
What are your online privacy and security policies?
We will NOT share your information with anyone outside of WildCharge. To read our complete privacy policy, click here.
Yes, we use cookies to improve your shopping experience. A cookie is a small data file that web sites often store on your computer’s hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We do not store personally identifiable information in your cookie.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able process your order via our ecommerce web site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.
Why didn’t I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. Please call Customer Support (Toll-free 888-494-5324) with your order confirmation number and we will confirm that your order has been placed.
